Global enterprise: case routing agent
Agentforce-driven routing with skills & guardrails. 85% auto-routing and six-figure savings in 5 days.
I lead Salesforce programs end-to-end—data architecture, sharing/visibility, integrations, and presales—while using Agentforce, Einstein, and automation to ship outcomes faster without compromising governance.
10+ yrs
Architecture & delivery
10+ certs
Business Analyst, FSL…
F500 + Public Sector
Results under NDA
Illustrative photo.
Agentforce-driven routing with skills & guardrails. 85% auto-routing and six-figure savings in 5 days.
Least-privilege via Permission Set Groups, dependency checks, rollback. Fewer audit findings.
Conversational pipeline & QBR prep. 40% → 90% adoption in 30 days (3 tasks per persona).
Enterprise architecture, governance, delivery.
Low-risk pilots that remove manual work.
Accelerators from real projects.
Cut denials & speed AR.
15 minutes is enough to validate fit and outline a safe path to value.